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Wi-Fi Message References
The following table describes the Wi-Fi messages and gives suggestions on what to do when you get the messages.
Event
Wi-Fi messages examples on LCD
Connected to an
Connected to AP, MAC
AP
00:11:22:33:44:55:66 on channel 36
Disconnected
Disconnected: reason=3,
from AP
locally=0,conn_fail=1,callactive=1
Connection failed
Connection failed
Signal strength is
Wi-Fi signal strength is weaker than -
low
75dBm for more than 12 seconds
Firmware memory
Wi-Fi firmware memory is low,
is low
free/total is xxx/xxx
AP beacon lost
Cannot receive AP signal (BEACON
frames), Wi-Fi network may disconnect
Auth/Assoc not
Cannot receive AP response for AUTH
response
or ASSOC. Wi-Fi network may
disconnect
TX failure, RX
TX failure:RX undecrypt:Channel
undecrypt,
utilization is %d:%d:%d in 2 minutes
channel utilization
WPS fail
WPS connection failed.
28
Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide
Event detail and suggested user actions
Shows the AP and the channel that the phone is
connected to.
The phone is disconnected from the AP.
Action: Check the AP and the reason for further
debug.
The phone failed to connect with AP.
Action: Check if Wi-Fi configuration is correct.
Wi-Fi RSSI value is < -75dBm for 12 seconds.
Action: Check and make sure Wi-Fi signal and
environment are good enough.
Wi-Fi firmware memory is low for some reasons.
When free memory is less than 50K, it will report
this event. Then if the free memory reduces 10k
every time, it will report again. When the free
memory is less than 25K, the phone reloads Wi-Fi
driver.
Action: This is a warning message. Let the user
know that the firmware memory is low.
The phone can't receive AP's beacon, Wi-Fi will
disconnect.
Action: Check the AP and the environment.
The phone can't receive response for Wi-Fi
authentication or association request, Wi-Fi may
disconnect.
Action: Check the AP and the environment
The phone gets TX failure, RX undecryption and
channel utilization (when the channel utilization is
higher than 60%, counter it, if > 100 which is about
10s if beacon is 100ms) in 2 minutes.
Action: Check and make sure Wi-Fi environment
is good enough
WPS connection failed.
Action: Check if the user configures WPS in the
correct way (entering the code within 2 minutes)