What to do if...
...Water is escaping:
– Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
...No water is entering the drum: – Start/Reload not selected?
– Tap not turned on?
– Filter blocked? Clean the filter
– Supply hose kinked or trapped?
...Washing machine door cannot
– Safety function active. Programme stopped?
be opened:
–
Rinse Hold (no final spin) selected?
– Can be opened by emergency release only?
...Programme does not start:
– Start/Reload or End time selected?
– Washing machine door closed?
– Childproof lock active? Deactivate
...Detergent solution
–
Rinse Hold (no final spin) selected?
does not empty.
– Clean the detergent solution pump
– Clean the waste pipe and/or drainage hose.
...Water not visible in the drum: – Not a fault - water below the visible area.
Unsatisfactory spin result.
– Not a fault - the unbalanced-load detection system interrupted spinning, uneven
Laundry wet/too damp.
laundry distribution.
Distribute large and small items of laundry evenly in the drum.
–
Less Ironing selected?
– Speed selected too low?
...The progr. duration changes
– Not a fault - the programme sequence is optimised for the relevant washing pro-
during the washing cycle:
cess. This can cause changes in the programme duration in the display panel.
...Spinning is restarted several
– Not a fault - unbalanced-load detection system is adjusting the imbalance.
times:
...Residual water in the
com-
– Not a fault - the action of the care product is not affected.
partment for care products:
– Clean the insert if necessary
...Odours build up in the washing
– Run the Cottons/Coloureds 90 °C programme without laundry. Use standard
machine:
detergent.
...The
status display
– Too much detergent used?
lights up:
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
Foam may be escaping from the
compartment II (not for outdoor or down fabrics).
detergent drawer:
– Reduce the detergent dosage for the next wash cycle.
...Loud spinning, vibrations and
– Are the appliance feet fixed?
"walking" during the spin cycle:
Secure appliance feet
– Transportation safety devices removed?
Remove transportation safety devices
...Noises emitted during
– Clean the detergent solution pump
spinning and emptying:
...Display panel/indicator lamps
– Power cut?
do not function during
– Circuit breakers tripped or fuses blown? Reset the circuit breakers or change the
operation:
fuses.
– Energy saving mode active?
– If the fault occurs repeatedly, call the after-sales service.
...Programme sequence longer
– Not a fault - unbalanced-load detection system is adjusting the imbalance by
than usual:
repeatedly redistributing the laundry.
– Not a fault - foam detection system active - several rinse cycles are added.
...There is detergent residue
– Occasionally, detergent powder contains water-insoluble residues.
on the laundry:
– Select the Rinse programme or brush out laundry.
– Use liquid detergent
page 11.
page 4.
page 3,4.
page 13.
page 5.
page 3,4.
page 11.
page 5.
page 5.
page 10.
Installation instructions.
Installation instructions.
page 11.
page 1.
12
What to do if ...
in Reload mode, Start/Reload
– Water level too high. Close the washing machine door immediately.
flashes very quickly and an
– To continue, press the Start/Reload button.
audible signal sounds:
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to Off and remove the mains plug from the socket.
– Turn off the water supply and call the after-sales service
Emergency release
e.g. in the event of a power cut
The programme continues when the power supply is restored. However, if the laundry has to be removed, the washing
machine door can be opened as follows:
Risk of scalding
The detergent solution and laundry may be hot. If possible, leave to cool down.
Do not reach into the drum if it is still rotating.
Do not open the washing machine door if water can be seen through the glass.
1. Turn the programme selector to Off and disconnect the mains plug.
2. Drain the detergent solution
page 11.
3. Pull the emergency release downwards with a tool and release.
The washing machine door can then be opened.
After-sales service
If you cannot remedy the fault yourself (What to do if ...,
find a suitable solution to avoid unnecessary visits by repair personnel.
The contact details of your nearest after-sales service can be found here or in the after-sales service directory
(model-dependent).
Please give the after-sales service the product number (E-Nr.) and the production (FD) number of the appliance.
Product number
Production number
Trust the manufacturer's competence. Turn to us.
You will thereby ensure that the repairs are performed by trained service personnel equipped with original repair parts.
page 13.
page 12, 13), contact our after-sales service. We will always
This information can be found:
on the inside of the washing machine door*/opened service
flap* and rear of the appliance.
*model-dependent
13
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