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Accessibility Features

Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing

and mobility

impaired.

For detailed information about the accessibility features on these phones, see

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/AccessibilityFeatures/8800-

series/P881_BK_A8830007_00_accessibility-features-8800-series.html

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Monitor a Coworker's Line - Busy Lamp Field

With the busy lamp field feature, you can monitor the line status of a coworker or supervisor. This feature is useful

if you routinely handle calls for a colleague and need to see their ability to answer a call.

If this feature is configured on your phone, the following LED colors display on a line key:

• A green LED - Monitored line is available.

• A red LED - Monitored line is busy.

• A red fast blinking LED - A call is ringing to the monitored line.

• An amber LED - A configuration error occurred when this feature was being set up.

On your phone, you see the caller ID for the calls that you receive. For lines that you monitor, you do not see

caller ID.

You can use this feature with speed dial or call pickup for even greater flexibility. You may see different icons

displayed on your phone based on your combination of features. The following table shows the various busy lamp

field icons based on each feature combination.

Table 2: Busy Lamp Field Icons

Busy Lamp

Field

Field and

Speed Dial

Idle

Alerting

In use

Call

parked

Error

Troubleshooting

You may experience issues related to the following scenarios:

• Your phone cannot communicate.

• The system has communication or internal problems.

Your phone has internal problems.

•

If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information about Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone for

troubleshooting purposes.

8 |

P a g e

Busy

Busy Lamp

Lamp

Field and

Field

Call Park

and Call

Pickup

Busy Lamp

Field, Speed

Field, Call

Dial, and Call

Park, and

Pickup

Call Pickup

Cisco IP Phone 8800 Series User Guide

Busy Lamp

Field,

Speed

Speed Dial, Call

Dial, and

Pickup, and Call

Call Park

Park