Actxa Tempo 2 Обслуговування продуктів - Сторінка 11

Переглянути онлайн або завантажити pdf Обслуговування продуктів для Фітнес-трекери Actxa Tempo 2. Actxa Tempo 2 19 сторінок.

Failure

Complaint

Troubleshooting Steps

1. Ensure that the customer's phone's Bluetooth is on.

Syncing - Unable to

2. Shake the tracker to increase the number of steps detected.

sync data

3. Sync tracker to H365 app using customer's phone.

4. Steps in app should sync with tracker.

If fail, re-try with the following steps:

RE-TRY 1

a. Using participant's phone, launch H365, go to "APPS > HPB Trackers"

section and press the refresh button on the top right

b. tap the sync button

RE-TRY 2

(iOS Phone)

Turn off and on customer's phone Bluetooth setting and retry. If still failed,

connect a new tracker to try.

(Android Phone)

Step 1: Disable the Bluetooth function. (If your Android version is 6.0 or

below, ensure that your Visibility Timeout is set to "Never" or Discoverable's

toggle is enabled)

Step 2: Go to the mobile phone's Settings > Application

Manager/Management.

Step 3: Tap the "All" tab. Locate the "Bluetooth/ Bluetooth Share".

Step 4: Tap "Force Stop". Tap "Clear Data". Tap "Clear Cache". Ensure that all

the values are displayed as "0.00".

Step 5: Switch off the smartphone. Switch it on again.

Step 6: Enable the smartphone's Bluetooth function. Launch the H365 Apps

again. Retry the syncing process

If still failed, connect a new tracker to try.

NSC Product Service SOP 2019 v2.0

Covered Under Warranty: 1-to-1 Exchange

Allow Exchange

- Unable to sync after performing the re-try steps (but

no issue to sync the new tracker)

NOT Covered Under Warranty: NO Exchange

Not Eligible for Exchange

- Sync successful after performing the re-try steps

- Customer's phone OS not meeting min spec of iOS

9.0 or Android 4.4

Alternatively, advise customer to sync at the HPB

Kiosk.

Page 11