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Chapter 43

Cisco Unified IP Phones

Finding All Phones in the Database

To find all phones that are registered in the database, choose Device Name from the list of fields; choose

"is not empty" from the list of patterns; then, click the Find button.

Note

The list in the Find and List Phones window does not include analog phones and fax

machines that are connected to gateways (such as a Cisco VG200). This list shows only

phones that are configured in Cisco Unified CallManager Administration.

Messages Button

By performing the following actions, you can configure a voice-messaging access number for the

messages button on Cisco Unified IP Phone models 7970, 7960, and 7940, so users can access the

voice-messaging system by simply pressing the messages button:

Note

Typically, you can edit the default voice-mail pilot and default voice-mail profiles to configure

voice-messaging service for your site.

For more information on configuring a voice-messaging service, refer to the

to Cisco Unified CallManager"

For the Cisco IP Phone models 12 SP+ and 30 VIP, you can use phone button templates to configure a

Note

button with the message-waiting feature for access to a voice-messaging service.

Directories Button

The Cisco Unified IP Phone models 7970, 7960, and 7940 can display a directory of employee names

and phone numbers. Although you access this directory from the directories button on the IP phone, you

must configure it before users can access it. To use the corporate directory, you must enter users into a

Lightweight Directory Access Protocol (LDAP) directory that is configured with Cisco Unified

CallManager.

The URL Directories enterprise parameter defines the URL that points to the global directory for display

on Cisco Unified IP Phone models 7970, 7960, and 7940. The XML device configuration file for the

phone stores this URL.

If you are using IP addresses rather than DNS for name resolution, make sure that the URL Directories

Tip

enterprise parameter value uses the IP address of the server for the hostname.

If the phone URL was not updated correctly after the URL Directories enterprise parameter was changed,

try stopping and restarting the Cisco TFTP service; then, reset the phone.

OL-14153-01

Configure the voice-mail pilot number by choosing Voice Mail > Voice Mail Pilot.

Configure the voice-mail profile by choosing Voice Mail > Voice Mail Profile.

Choose the appropriate profile from the Voice Mail Profile field on the Directory Number

Configuration window. By default, this field uses the default voice-mail profile that uses the default

voice-mail pilot number configuration.

chapter.

Cisco Unified CallManager System Guide

Phone Administration Tips

"Voice Mail Connectivity

43-29