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Chapter 40

Cisco IP Phones

From a supported call state, and using the appropriate problem classification

category, a user can then choose the reason code that best describes the problem

that is being reported for the IP phone. A customized phone problem report

provides you with the specific information.

For detailed information about configuring and using the Quality Report Tool

feature, refer to

Services Guide. For more information about configuring and using the

QRT Viewer, refer to the Cisco CallManager Serviceability Administration

Guide.

For information about the user interface, refer to the appropriate Cisco IP Phone

Guide for your model IP phone and the Cisco IP Phone Administration Guide for

Cisco CallManager.

Service URL

You can also configure a Cisco IP Phone Service URL, such as the Extension

Mobility service, to a phone button. When the button gets pressed, the service gets

invoked.

To configure a service URL on a phone button for the user, the administrator

performs the following steps:

Speed Dial and Abbreviated Dial

Cisco CallManager supports the configuration of up to 99 speed-dial entries,

which are accessed through phone buttons and abbreviated dialing.

When the user configures up to 99 speed-dial entries, part of the speed-dial entries

can be assigned to the speed-dial buttons on the IP phone; the remaining

speed-dial entries are used for abbreviated dialing. When a user starts dialing

OL-7135-01

Quality Report Tool

Using Cisco IP Phone Services Configuration, create a service.

Using Phone Button Configuration, create a custom phone button template to

include the service URL feature.

Using Phone Configuration, add the custom phone button template to each

phone that requires the service URL button.

Using Phone Configuration, subscribe to each appropriate service.

Using Phone Configuration, add the service URL button.

Notify the users to configure services for their phone by using the

Add/Update your Service URL Buttons link on the User Options Menu.

in the Cisco CallManager Features and

Cisco CallManager System Guide

Phone Features

40-39