Motorola SURFboard SB6182 Посібник користувача - Сторінка 17
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If the solutions listed in this section do not solve your problem, contact your service provider for
assistance.
You may have to reset the SB6182 modem configuration to its original factory settings if the modem is
not functioning properly.
Your service provider may ask for the status of the LEDs as described in
Error
Conditions.
Solutions
MODEM PROBLEM
POWER LED Icon is OFF
Cannot Send or Receive
Data
SB6182 DOCSIS 3.0 Cable Modem • User Guide
587919-001-a
Table 1 – Troubleshooting Solutions
POSSIBLE SOLUTION
• Check the power connection on the modem and to the
electrical outlet.
• Check that the electrical outlet is working (is the outlet
controlled by a light switch?).
• Check each end of the coaxial cable connection on the modem
and cable outlet. Hand tighten, if necessary.
• Check the Ethernet cable to make sure it is properly connected
to the modem and computer.
• On the front panel, check the status of the LED icons and refer
to
Front Panel LED Icons and Error Conditions
problem.
• If you have cable television, check your television to ensure
your cable service is operating properly.
• Check the IP address. Follow the steps for verifying the IP
address for your operating system in
in Windows 7 or Vista
XP. Call your service provider if you need an IP address.
• If none of the above resolves the problem, contact your service
provider for further assistance.
Troubleshooting
Front Panel LED Icons and
to identify the
Verifying Your IP Address
or
Verifying Your IP Address in Windows
B
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