Troubleshooting
A variety of situations can affect the quality of your output. The animations and fault messages on the
device help you to locate and resolve a problem easily. Some problems can be resolved by restarting
your device. If after rebooting your device the problem has not been resolved, have a look at some of
the areas below to identify solutions.
Problem
The device will not power on
Documents will not feed through the
document feeder
The device will not print from a
workstation
Cannot send an E-mail
Avoiding paper jams
Cannot fax a document
The job has been scanned or sent
from the PC but does not print
For further information about problem solving, refer to
and
Troubleshooting.
Solution
• Check to see that the device is not in Energy Saver Mode as
indicated by the green light on the control panel. Touch the user
interface screen to re-activate.
• Check to see that the power cord is correctly inserted.
• Ensure that you have selected the correct service e.g. Copy, Fax,
Workflow Scanning.
• Ensure that all staples or paper clips have been removed from the
originals.
• Ensure the document feeder is not overloaded, a maximum of 75
documents (35 model) or 100 documents (other models) can be
loaded.
• Ensure that the edge guides are adjusted to touch the sides of the
originals.
• Make sure that an active network cable is connected to the
workstation.
• Check that the Network Setup is correct. For further information
refer to the System Administrator Guide.
• Check if the device is connected on the network.
• Check that E-mail is enabled. For further information, refer to the
System Administrator Guide.
• If the paper curls excessively, flip the paper over in the applicable
paper tray.
• Use paper from a fresh package.
• Ensure the Fax service is enabled.
• Ensure your device is connected to a telephone socket if using Fax,
or the network for other fax services.
• Select the Job Status button and check the status.
• If the job is Held, select the job in the list and use the Required
Resources option to identify the resources required to enable the
job to print.
• If the job is a Secure Print job, login and select Release or select
Release and enter the passcode required.
Troubleshooting
WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
Troubleshooting
on page 292 of
General Care
Getting Started
35
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