Section 3: Configurations, Specifications, Supplies,
Options, Support and Additional Information Sources
Support and Additional Information Sources
Unrivaled service and support
Behind every Xerox product is a large network
of customer support that's unrivaled in the
industry and available when you need it. Xerox
service professionals use leading-edge technolo-
gies to keep you up and running. They're even
linked to the engineers who designed your prod-
uct, so you can be confident when you choose
Xerox. And Genuine XEROX
®
readily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction Guarantee,
recognized as unique in the industry, covers
every Phaser device that has been continuously
maintained by Xerox or its authorized represen-
tatives under a Xerox express warranty or Xerox
maintenance agreement. You decide when
you're satisfied.
Xerox Office Services Support
Asset Management Services
• Asset Optimization and Tracking — Process
and tools to optimize an enterprise's office
output infrastructure and reduce overall costs
• Break-Fix Management — Single point of own-
ership and management for break-fix service
for all brands of office output devices
• Supplies Management — Process and tools to
procure, monitor and replenish all document-
related supplies proactively
Imaging and Output Management Services
• Output Management — Single point of
management of office output from all output
devices, regardless of manufacturer
• Image Capture and Workflow — Cost-efficient
solutions for capturing, managing, retriev-
ing and distributing information into digital
repositories
supplies are always
Support Services
• Technology Procurement and Deployment — A
creative and flexible end-to-end print/computer
product acquisition solution that uses a single-
point-of-contact model while lowering the total
cost of acquisition
• Help Desk Services — A broad range of enter-
prise services managed through a centralized
single point of contact and delivered through
an on-site or off-site model
• End User Services — Microsoft software
implementation, IT project consulting, and
customer education
Access Managed Services
• Student and Library Patron Access — Custom
designed and implemented customer-man-
aged solutions for student and library patron
print access management
Additional Information Sources
Phaser 7760 Front Panel
• The front panel offers a suite of tools and
information pages to help solve printing
problems, media feed and supply issues,
and administration problems.
CD Rom
• User Documentation
– Reference Guide
– Setup Guide
– Quick Reference Guide
– Instructional Videos
• Printer Drivers and Installers
(Mac & Windows)
• ReadMe Release Notes
• Internet Services Help (HTML Documentation)
• Disk Generating utility (creates floppy disks of
the drivers)
• Driver Update utility
• Font Manager
• Adobe Type Manager (ATM)
On the Web
Visit www.xerox.com/office for:
• Product, supplies, and service information
• Downloading printer drivers
• Finding your local reseller
• On-line documentation
Visit www.xerox.com/office/support for:
• Application issues
• Networking issues
• Printer errors
• Print-quality issues
• Troubleshooting
Xerox Phaser 7760 Evaluator Guide
17
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