BlackBerry Policy Service
SDR 171638
In certain circumstances, the BlackBerry Policy Service sends the update service data command to a BlackBerry device
after it sends the switch service command to the BlackBerry device. As a result, the BlackBerry device might receive
incorrect SRP information.
Logging
SDR 180186
If a user's address book is on a different server than the user's messaging account, the BlackBerry Messaging Agent
might not write information about the user to the BlackBerry Messaging Agent log file successfully.
SDR 168466
If the BlackBerry Enterprise Server tries to write information to the AppLog while is it processing an exception, the
BlackBerry Enterprise Server might stop responding.
SDR 61188
The "PollForMissingApps failed" error is written to the BlackBerry Policy Service log file after the log information for
all users on the BlackBerry Enterprise Server is written to the log file. This log line may be confusing because the
information that precedes it does not give more details.
Monitoring
SDR 166533
If you restart the BlackBerry Dispatcher with no SRP connection, the dispSysHealthSRPTotalSecNotConnected SNMP
object might report an incorrect value.
Organizer data synchronization
SDR 150752
If a user's UserInfo document is too large, the BlackBerry Messaging Agent might enter a loop while attempting to
resolve the read and unread marks for the user's messages, resulting in an error on the BlackBerry device.
Workaround
Remove and re-add the user to the BlackBerry Enterprise Server.
SDR 150405
If a user has contacts added to the address book on their computer, and the contacts are then synchronized over the
wireless network with the BlackBerry device, the email addresses of these contacts might not be formatted correctly
when the user receives messages from those contacts on the BlackBerry device. As a result, the user cannot select certain
options for those contacts on the BlackBerry device (for example, the user cannot call the contact by clicking the contact
name).
SDR 149614
The contact list lookup on the BlackBerry device returns unexpected results when too many matches are found in the
IBM Lotus Domino directory.
Setup application
SDR 177085
When upgrading from BlackBerry Enterprise Server version 4.1 SP4 to BlackBerry Enterprise Server version 4.1 SP5
or later, the following error might display: "Failed to check the component GUID. Refer to the installation log for more
information. Setup will now exit."
Workaround
Create a temporary registry key named Components in
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-
5-18. Delete this registry key after the installation process completes successfully.
SDR 169735
The BlackBerry Enterprise Server setup application might stop responding at the Preinstallation Checklist screen.
SDR 135348
A user with the junior help desk administrator role has the ability to modify the mapping between the BlackBerry
Enterprise Server and the environment's instant messaging server during the installation process. If a user does not select
the appropriate mapping settings during the installation process, your instant messaging service could be disrupted.
Wireless calendar synchronization
SDR 171564
When a user checks the availability of meeting invitees from the BlackBerry device, if the availability information
cannot be retrieved for a single invitee, the availability information for the other meeting invitees might not be available
as well, and an "Unable to find time where all attendees are available" error message displays.
SDR 151218
In certain circumstances, calendar invitations that users delete from IBM Lotus Notes still synchronize to users'
BlackBerry devices.
SDR 144850
If a "To do" item is added to IBM Lotus Notes, it is moved to the next day in the calendar if it is not completed by the
due date. This change is not reflected in the calendar on the BlackBerry device.
Release Notes
17
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