Lenovo ThinkAgile MX3321-H Посібник користувача - Сторінка 23

Переглянути онлайн або завантажити pdf Посібник користувача для Сервер Lenovo ThinkAgile MX3321-H. Lenovo ThinkAgile MX3321-H 34 сторінки.

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about Lenovo products, you

will find a wide variety of sources available from Lenovo to assist you.

On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and

support are available at

Update with specific MX support page when available

Note: This section includes references to IBM Web sites and information about obtaining service. IBM is

Lenovo's preferred service provider for ThinkSystem.

Before you call, there are several steps that you can take to try and solve the problem yourself. If you decide

that you do need to call for assistance, gather the information that will be needed by the service technician to

more quickly resolve your problem.

Attempt to resolve the problem yourself

You can solve many problems without outside assistance by following the troubleshooting procedures that

Lenovo provides in the online help or in the Lenovo product documentation. The Lenovo product

documentation also describes the diagnostic tests that you can perform. The documentation for most

systems, operating systems, and programs contains troubleshooting procedures and explanations of error

messages and error codes. If you suspect a software problem, see the documentation for the operating

system or program.

You can find the product documentation for your ThinkSystem products at the following location:

http://thinksystem.lenovofiles.com/help/index.jsp

You can take these steps to try to solve the problem yourself:

• Check all cables to make sure that they are connected.

• Check the power switches to make sure that the system and any optional devices are turned on.

• Check for updated software, firmware, and operating-system device drivers for your Lenovo product. The

Lenovo Warranty terms and conditions state that you, the owner of the Lenovo product, are responsible

for maintaining and updating all software and firmware for the product (unless it is covered by an

additional maintenance contract). Your service technician will request that you upgrade your software and

firmware if the problem has a documented solution within a software upgrade.

• If you have installed new hardware or software in your environment, check

to make sure that the hardware and software is supported by your product.

serverproven/

• Go to

http://datacentersupport.lenovo.com

– Check the Lenovo forums at

someone else has encountered a similar problem.

You can solve many problems without outside assistance by following the troubleshooting procedures that

Lenovo provides in the online help or in the Lenovo product documentation. The Lenovo product

documentation also describes the diagnostic tests that you can perform. The documentation for most

systems, operating systems, and programs contains troubleshooting procedures and explanations of error

the Lenovo Support Portal

and check for information to help you solve the problem.

https://forums.lenovo.com/t5/Datacenter-Systems/ct-p/sv_eg

http://www.lenovo.com/us/en/

to see if