DOF SNAP Базовий посібник - Сторінка 18

Переглянути онлайн або завантажити pdf Базовий посібник для Сканер DOF SNAP. DOF SNAP 19 сторінок. Face scanner

Trouble shooting

The following table provides solutions to problems you may encounter while using the product.

If the problem is not resolved after checking the solutions below, please contact your dealer or

DOF service network for assistance.

Problem

Smile app will not

* Please check PC internet connection.

launch.

* Please download the latest SmileApp from DOF website and re-install it.

*Please run the Windows update.

The device is not

* Please download and install the latest driver from the address below.

recognized by

Device Manager.

* Please wait at least 3 minutes after connecting to PC.

* Please reboot your PC.

Scanning is not

* Wipe the lens with a cleaning cloth.

working well.

* Please detach the product from the PC and connect it after about

The temperature

* When used for a long time, the temperature of the product may rise.

on the product is

* Please detach the product from the PC and connect it after about

abnormally high.

* When not using the product, turn off the PC or remove the product.

- Warranty for this product is one year from date of purchase. In case of initial

Service Warranty

failure within 30 days after purchasing the product, exchange or refund to the new product is

possible. We are not responsible for any problems caused by customer fault.

All of the contents of this manual and all rights to the software and hardware are at DOF Inc.

and protected by copyright law. Unauthorized copying, modification or production without prior

consent is subject to criminal penalties under the copyright laws.

The user manual contains specifications for the product and information about your process.

All information provided is subject to change without notice.

3D Face Scanner - DOF SNAP | Model : FS17A | MAY 2018 Revision 1.1

https://software.intel.com/en-us/realsense-sdk-windows-eol

5 minutes.

Resolution