AnkerWork H300 Faq - Seite 3

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Dongle Connection Issues

What should I do if the sound interrupts or the headset disconnects when using a

dongle? Why does this happen?

1. Please decrease the distance between the computer and the headset. Bluetooth signals may

be influenced by obstructions such as walls, pillars, home appliances, Wi-Fi, and more. To

ensure a stable connection, we recommend avoiding such obstructions.

2. Please try the headset's dongle on another USB-A port on your computer or change the

adapter.

Here are some situations that may cause these issues:

- The headset's dongle is too close to the dongles of other computer peripherals;

- The computer is transmitting data to the USB flash disk;

- The performance of the adapter has different effects on the frequency offset of the dongle

antenna.

What should I do if the dongle cannot connect to the headset automatically?

1. Turn off the headset and turn it back on. Unplug and plug the dongle back in. Change to a

different USB-A port.

2. Check if the headset is already connected to two devices via Bluetooth or if it's in wired

mode. You can disconnect one of the devices if you are in Bluetooth multipoint pairing mode.

If you're in wired mode, remove the AUX cable and plug in the dongle.

3. If the dongle indicator flashes blue slowly, the dongle is in pairing mode. To connect, turn

on the headset and move it close to the dongle. Toggle the headset's power button to the

Bluetooth position to put the headset in pairing mode. The dongle and headset will connect

automatically.

If this does not work, use the AnkerWork software to pair the headset and dongle again.

What should I do if there is interference when connecting via dongle?

Do not plug the headset dongle on the same side of your computer as other dongles. Adjust

the headset dongle position to avoid interference with other dongles.

Bluetooth Connection Issues

Why does the headset not reconnect to two devices automatically?

1. Check if the headset is on and close to the device you want to connect to. Reconnect within

20 seconds of making these adjustments.

2. The headset cannot reconnect automatically if you're on a call or playing music. Enter

pairing mode and try again.

3. If the headset can't reconnect automatically, restart the headset and try again. You may also

try reconnecting the device via the connection history in the AnkerWork app.

If this does not work, forget the device on your phone or computer, and then turn off

Bluetooth. Reset the headset by holding the Volume + and - buttons simultaneously for 5

seconds. Turn your phone or computer's Bluetooth back on and search for AnkerWork H300.