IKEA HGC4K Handbuch - Seite 10
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ENGLISH
IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from
the original date of purchase of Your appli-
ance at IKEA, unless the appliance is named
LAGAN in which case two (2) years of guar-
antee apply. The original sales receipt is re-
quired as proof of purchase. If service work is
carried out under guarantee, this will not ex-
tend the guarantee period for the appliance,
Which appliances are not covered by the
IKEA five (5) years guarantee?
The range of appliances named LAGAN and
all appliances purchased in IKEA before 1st
of August 2007
Who will execute the service?
IKEA service provider will provide the service
through its own service operations or author-
ized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance,
which have been caused by faulty construc-
tion or material faults from the date of pur-
chase from IKEA. This guarantee applies to
domestic use only. The exceptions are speci-
fied under the headline "What is not covered
under this guarantee?" Within the guarantee
period, the costs to remedy the fault e.g. re-
pairs, parts, labour and travel will be cov-
ered, provided that the appliance is accessi-
ble for repair without special expenditure.
On these conditions the EU guidelines (Nr.
99/44/EG) and the respective local regula-
tions are applicable. Replaced parts become
the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will exam-
ine the product and decide, at its sole discre-
tion, if it is covered under this guarantee. If
considered covered, IKEA service provider or
its authorized service partner through its own
service operations, will then, at its sole discre-
tion, either repair the defective product or re-
place it with the same or a comparable prod-
uct.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating in-
structions, incorrect installation or by con-
nection to the wrong voltage, damage
caused by chemical or electro-chemical re-
action, rust, corrosion or water damage in-
cluding but not limited to damage caused
by excessive lime in the water supply, dam-
age caused by abnormal environmental
conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible color
differences.
• Accidental damage caused by foreign ob-
jects or substances and cleaning or unblock-
ing of filters, drainage systems or soap
drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery bas-
kets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs, cas-
ings and parts of casings. Unless such dam-
ages can be proved to have been caused
by production faults.
• Cases where no fault could be found dur-
ing a technician's visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is faul-
ty or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or oth-
er address, IKEA is not liable for any dam-
age that may occur during transport. How-
ever, if IKEA delivers the product to the cus-
tomer's delivery address, then damage to
the product that occurs during this delivery
will be covered by this guarantee.
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