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IP Office 9500 Series Quick

Reference

Introduction

This document provides a summary of 9500 Series phone

usage on an IP Office system. For the full user guide, see

the

IP Office 9500 Series Phone User

Appearance Buttons

The phone can handle several simultaneous calls. Each

call uses one of the phone's appearance buttons. By

default these are labelled a=, b=, etc.

1. Pressing an appearance button makes, answers,

holds or unholds the call on that button.

2. The button's lamps indicate the state of its call:

• Slow Green Flash: Incoming call. Pressing the

button answers it and put any other calls on hold.

• Green On: Connected call. Pressing the button

puts the call on hold.

• Fast Green Flash: Held call. Pressing the button

takes it off hold and puts any other calls on hold.

• Red On: The button affected if you lift/replace the

handset or press

Speaker or

Soft Keys

The keys at the base of the screen change depending on

which call appearance button is current highlighted.

1. Use the cursors to move the screen highlight.

2. Moving the highlight does not affect the currently

connected call. This allows you to select soft-key

functions for calls other than the currently connected

one.

Making a Call

If you are not already on a call:

1. Dial the number required.

2. The first available appearance button is used.

Redialing a Previous Number

Release 11.1

1. Press Redial.

Issue 2

March 2021

2. Use the up/down cursor to scroll through the calls.

2020-2021, Avaya Inc.

3. To call the highlighted contact, press Call.

Calling from Your Call Log

You can use your call history to make calls:

1. Press the

Guide.

• Use the left/right cursor to select All, Outgoing,

Incoming or Missed.

2. Use the up/down cursor to scroll through the calls.

3. To call the highlighted contact, press Call.

Calling from Contacts

You can use the contacts directory to make a call. You can

also use contacts in any function where Dir is displayed.

1. Press the

2. Use the left/right cursor to select All, Personal,

External, Users and Groups.

3. Use the up/down cursor to scroll through the list.

• Alternatively, simply start dialing the name you want

to display possible matches.

4. To view details of the highlighted contact, press

Headset.

Details. To return to the directory, press List.

5. To call the highlighted contact, press Call.

Set a Callback

If your call to an internal user is not answered, you can

press Callback and end the call attempt.

When that user next ends a call, the system calls you.

When you answer, it makes another call attempt to the

internal user.

Call Log button.

History key.

Answering Calls

A slow flashing green appearance button indicates an

alerting call. If you are currently not on a call:

• Silence the ringing: Press Ignore. The call will

continue alerting visually.

• Redirect the your mailbox: Press To VM if shown.

• Answer: Lift the handset.

• Answer handsfree: Press

Speaker.

• Answer on a headset: Press

Answering Another Call

If you are already on a call, answering a new call

automatically puts the existing call on hold.

1. To answer, press the waiting call's appearance button.

2. Alternatively, using the up/down cursor to highlight the

waiting call. Then select the action you want: Answer,

To VM, Ignore or Drop.

Diverting a Call to Voicemail

You can transfer calls to you directly to your voicemail.

1. If the call is not the currently highlighted, highlight it

using the up/down cursor.

2. Press To VM.

Adjusting the Call Volume

You can adjust the volume of the incoming audio while

you are on the call:

1. With the call connected, press the –/+Volume key.

2. Use the + plus and – minus keys to adjust the volume.

Switching Call Modes

Once you have answered the call, you can switch

between different modes:

• Switch to the handset: Simply lift the handset.

• Switch to handsfree: Press

the handset.

• Switch to headset: Press

Headset. Replace the

handset.

Headset.

Speaker. Replace