Avaya 9500 Quick Reference
Browse online or download pdf Quick Reference for Telephone Avaya 9500. Avaya 9500 2 pages. For nctc
Also for Avaya 9500: Application Notes (11 pages), Application Notes (8 pages), User Manual (12 pages), User Manual (4 pages), Quick Reference (2 pages)
IP Office 9500 Series Quick
Reference
Introduction
This document provides a summary of 9500 Series phone
usage on an IP Office system. For the full user guide, see
the
IP Office 9500 Series Phone User
Appearance Buttons
The phone can handle several simultaneous calls. Each
call uses one of the phone's appearance buttons. By
default these are labelled a=, b=, etc.
1. Pressing an appearance button makes, answers,
holds or unholds the call on that button.
2. The button's lamps indicate the state of its call:
• Slow Green Flash: Incoming call. Pressing the
button answers it and put any other calls on hold.
• Green On: Connected call. Pressing the button
puts the call on hold.
• Fast Green Flash: Held call. Pressing the button
takes it off hold and puts any other calls on hold.
• Red On: The button affected if you lift/replace the
handset or press
Speaker or
Soft Keys
The keys at the base of the screen change depending on
which call appearance button is current highlighted.
1. Use the cursors to move the screen highlight.
2. Moving the highlight does not affect the currently
connected call. This allows you to select soft-key
functions for calls other than the currently connected
one.
Making a Call
If you are not already on a call:
1. Dial the number required.
2. The first available appearance button is used.
Redialing a Previous Number
Release 11.1
1. Press Redial.
Issue 2
March 2021
2. Use the up/down cursor to scroll through the calls.
©
2020-2021, Avaya Inc.
3. To call the highlighted contact, press Call.
All Rights Reserved.
Calling from Your Call Log
You can use your call history to make calls:
1. Press the
Guide.
• Use the left/right cursor to select All, Outgoing,
Incoming or Missed.
2. Use the up/down cursor to scroll through the calls.
3. To call the highlighted contact, press Call.
Calling from Contacts
You can use the contacts directory to make a call. You can
also use contacts in any function where Dir is displayed.
1. Press the
2. Use the left/right cursor to select All, Personal,
External, Users and Groups.
3. Use the up/down cursor to scroll through the list.
• Alternatively, simply start dialing the name you want
to display possible matches.
4. To view details of the highlighted contact, press
Headset.
Details. To return to the directory, press List.
5. To call the highlighted contact, press Call.
Set a Callback
If your call to an internal user is not answered, you can
press Callback and end the call attempt.
When that user next ends a call, the system calls you.
When you answer, it makes another call attempt to the
internal user.
Call Log button.
History key.
Answering Calls
A slow flashing green appearance button indicates an
alerting call. If you are currently not on a call:
• Silence the ringing: Press Ignore. The call will
continue alerting visually.
• Redirect the your mailbox: Press To VM if shown.
• Answer: Lift the handset.
• Answer handsfree: Press
Speaker.
• Answer on a headset: Press
Answering Another Call
If you are already on a call, answering a new call
automatically puts the existing call on hold.
1. To answer, press the waiting call's appearance button.
2. Alternatively, using the up/down cursor to highlight the
waiting call. Then select the action you want: Answer,
To VM, Ignore or Drop.
Diverting a Call to Voicemail
You can transfer calls to you directly to your voicemail.
1. If the call is not the currently highlighted, highlight it
using the up/down cursor.
2. Press To VM.
Adjusting the Call Volume
You can adjust the volume of the incoming audio while
you are on the call:
1. With the call connected, press the –/+Volume key.
2. Use the + plus and – minus keys to adjust the volume.
Switching Call Modes
Once you have answered the call, you can switch
between different modes:
• Switch to the handset: Simply lift the handset.
• Switch to handsfree: Press
the handset.
• Switch to headset: Press
Headset. Replace the
handset.
Headset.
Speaker. Replace
1