Cisco 7902G - Unified IP Phone VoIP Schnellstart-Handbuch - Seite 17

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General Troubleshooting Tips

Refer to the following table for some general troubleshooting

information for your phone.

Problem

The phone Hold and

Menu buttons are lit or

flashing after the phone is

connected to power.

No dial tone.

The phone does not ring. Check the ring volume setting. See

The Menu button was

accidentally pressed and

you entered the IVR

system.

The phone Hold button

flashes red and the Menu

button flashes green at

the same time.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical

assistance, and other technical resources. These sections explain

how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the

World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

Explanation

Your phone did not initialize

correctly. Contact your system

administrator who will help you

troubleshoot the problem.

Check that all the cable

connections are secure and that

the phone is properly connected to

power. See the "Connecting Your

Phone" section on page 4.

the "How Do I Adjust the Ring

Volume?" section on page 12.

Hang up the phone to exit.

The phone's firmware is being

upgraded. After the upgrade, all

LEDs on the phone should be off.