Cisco PIX 501 Schnellstart-Handbuch - Seite 17

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Cisco PIX 501 Schnellstart-Handbuch
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC
Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority
level 2; these classifications are assigned when severe network degradation significantly impacts
business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco
TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following
URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco
support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or
Network Supported Accounts (NSA). In addition, please have available your service agreement
number and your product serial number.
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