Cisco PIX 501 Quick Start Manual - Page 17

Browse online or download pdf Quick Start Manual for Network Hardware Cisco PIX 501. Cisco PIX 501 20 pages. Data sheet
Also for Cisco PIX 501: Quick Start Manual (20 pages), Datasheet (8 pages), Quick Start Manual (21 pages), Quick Start Manual (18 pages)

Print Page

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC

Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority

level 2; these classifications are assigned when severe network degradation significantly impacts

business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco

TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following

URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco

support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or

Network Supported Accounts (NSA). In addition, please have available your service agreement

number and your product serial number.