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BlackBerry Professional Software Version 4.1 SP4B for Microsoft Exchange
BlackBerry Manager
SDR 129405
If the connection to the BlackBerry Configuration Database is lost and then restored, the BlackBerry Manager might continue
to not respond.
SDR 124825
If you add a user account to the BlackBerry Professional Software, the BlackBerry Manager might retrieve an incorrect email
address for that user if the user has multiple SMTP addresses. The BlackBerry Manager might retrieve the first SMTP address
for that user in alphabetical order, instead of the primary SMTP address.
Workaround
Refresh the view in the BlackBerry Manager. The primary SMTP address might display a few hours after you add the user.
SDR 107089
If you create a global or user message filter using the BlackBerry Manager, the BlackBerry Manager might retrieve an incorrect
SMTP address for a user account that has multiple SMTP addresses and a primary address that was changed at some point in
Microsoft® Active Directory®.
SDR 94099
If you attempt to copy text in the BlackBerry Manager, the Clipboard functions might not work correctly.
SDR 91947
If you turn off message forwarding for a specific user from the BlackBerry Manager, this setting might not be applied to the
user's BlackBerry device.
SDR 87023
If a user forgets the password for a BlackBerry device that has content protection turned on, when you reset the user's password
remotely, the content-protected BlackBerry device prompts the user to type the BlackBerry device password that the user has
forgotten before the user can type the new password. This occurs because content protection uses the password to encrypt the
content protection key.
Workaround
Use the Erase Data and Disable Device task in the BlackBerry Manager to remotely erase all user information and application
data on the BlackBerry device, allowing the user to set a new password.
BlackBerry Messaging Agent
SDR 184848
If a user has Microsoft® Outlook® 2007 installed and configured in cached mode, the user's BlackBerry device shows the
Received icon for all sent items.
SDR 179365
In certain circumstances, if a user deletes a folder that is configured for message redirection, the BlackBerry Messaging Agent
might stop responding.
SDR 178403
If you assign a folder ID to a message folder that is monitored by the BlackBerry Professional Software, the folder is
synchronized to the user's BlackBerry device, but if the user files messages in this folder on the BlackBerry device, the messages
are not synchronized to the email application on the user's computer.
SDR 174787,
If a message has more than 32 recipients in the To or Cc field, the field is truncated when the message is received on a user's
SDR 174554
BlackBerry device. As a result, the recipient's name might not be listed in the To or Cc field.
SDR 171688
When the BlackBerry Professional Software starts, if a user account fails to start because of MAPI errors, a large number of
worker threads might be created.
SDR 171235
If a user's messaging account is on a Microsoft Exchange 2007 server, the user might receive an error when trying to send a
message with a vCard attachment from the BlackBerry device, and the message is not delivered successfully.
SDR 164270
If you change a user's primary SMTP address using the Exchange Management Console in Microsoft Exchange 2007, the mail
attributes for the user might not update successfully in the BlackBerry Professional Software. As a result, the BlackBerry
Professional Software might continually restart the user.
Workaround
Manually change the user's email addresses using Microsoft Active Directory.
SDR 162722
In certain circumstances, Microsoft Outlook 2007 displays an old out-of-office message rather than the message that was
updated on the BlackBerry device.
SDR 161796
If a user's BlackBerry device is outside a wireless coverage area and more than 5 messages are pending delivery for that user,
the filter total for the user and for the BlackBerry Professional Software increases if any pending messages after the first 5 are
deleted from the user's email application before they are delivered to the user's BlackBerry device.
SDR 157690
In a Microsoft Exchange 2007 environment, in certain circumstances, a message is sent to the BlackBerry device with a
reference ID of 0 instead of a unique ID.
SDR 154989
A property change in Microsoft Exchange 2007 might result in problems with responding to or forwarding messages.
SDR 131677
If the body of a clear text signed email message contains a leading space, the body of the message does not display on a
BlackBerry device that does not have S/MIME support enabled.
SDR 130975
If a message is hard-deleted from Microsoft Outlook, and the message was previously read and saved on the BlackBerry device,
the message status changes to unread on the BlackBerry device.
BlackBerry Policy Service
SDR 176628
If you apply an IT policy to user accounts that contain a custom IT policy rule for a third-party application and you have
configured settings in the Service Exclusivity policy group to False, the settings from the Service Exclusivity policy group are not
applied to users' BlackBerry devices.
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