AmbiCom WP-SA Handbuch zur Schnellinstallation - Seite 7

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TROUBLESHOOTING

If you encounter any problems during the installation process, please refer to the following table

for possible solutions.

Problem

1. The installation wizard cannot find the

USB printer/connection during the

USB driver installation.

2. The LED on the Slave PC Adapter

does not turn on when both the Master

Printer and Slave PC Adapters are

plugged in.

3. Both LED lights are on, but I am not

able to print.

4. The LED light on the Master Printer

Adapter does not turn on when it is

plugged into the printer and the power

supply connections are made.

5. A print job has been sent to the printer,

but there is no response. The status in

the Print Monitor window is blank.

WP-SA Quick Installation Guide v.1.0

Possible Solutions

Unplug the AC power adapter for the Master Printer

Adapter from the power outlet, unplug and re-plug the

Slave PC Adapter from/to the PC, and re-plug the AC

power adapter into the power outlet to reset the link.

When plugging in the Slave PC Adapter, the LED light

will blink and turn off. It will then blink periodically,

showing that it has been paired but is waiting to be reached

in the polling sequence. If this periodic blinking does not

occur, follow the directions in "Additional Slave PC

Adapter Installation" for pairing.

Make sure that the print job is being sent to the correct

printer connected by the Wireless Printer Network and

that the printer is powered on.

Unplug the AC power adapter for the Master Printer

Adapter from the power outlet, unplug and re-plug the

Slave PC Adapter from/to the PC, and re-plug the AC/DC

power supply into the power outlet to reset the link.

Power the printer off, then on again to reset printer.

Confirm that the Master Printer and Slave PC Adapters

being used are from the same -paired package.

Make sure the Master Printer Adapter is plugged in

correctly.

Check the power supply connections to the Master Printer

Adapter.

Make sure that the print job is being sent to the correct

printer connected by the Wireless Printer Network and

that printer is powered on.

Check if the Slave PC Adapter's LED light is on. In an

environment with multiple Slave PC Adapters, a delay is

possible while the polling sequence moves past idle or

disconnected Slave PC Adapters. Wait for a few minutes

to ensure the polling sequence has reached the Slave PC

Adapter in question.

The print status will not appear to be online until the

polling sequence has reached the Slave PC Adapter in

question.

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