DoorKing 2334-080 Manual - Página 3

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Testing

Final Testing after the VoIP/RS-232 board has been Registered -

final adjustments done. Connect a telephone butt set to the VoIP/RS-232 circuit board Phone Line and make sure the

line is active and that phone calls may be made and received.

If the phone line is not active, something went wrong during the registration which must be corrected. If still having

problems, call DoorKing tech support. Attach a label to the inside of the control box listing the local phone number that

was assigned during registration.

Voice Testing -

On the 1830 circuit board lower left corner is a jumper for phone line matching. Remove the jumper from the UPPER position and

place it on the LOWER position labeled 1816. This allows the 1830 speakerphone OPTIMUM performance and MUST be done.

Program a phone number into the memory of the 1830 using the 1830 keypad. Then call that programmed number on the 1830. Have the call

recipient press "9" on their phone to open the door. Verify the 9 tone is detected (door will open). Adjust the feedback on 1830 as necessary. This

adjustment is VERY important for DTMF detection. See specific 1830 Installation/Owner's instruction manual for programming and adjustment

information.

IMPORTANT Note:

Factory set Tone Open numbers: "9" TONE activates Relay 1. "0" TONE activates Relay 0. "5" TONE activates Relay 2.

Remote Program Testing -

1830 programming and management. Create an account and open the system Info screen. Enter System A's master code, phone number that has been

assigned, and pick DKS VoIP/Data for the service type. If a second 1830 is connected, create a second account with the same settings as above except

System B's master code MUST be different. Refer to the Remote account manager software manual for additional settings which MUST be made.

Enter some test data into the resident screen and then attempt to send the data to the 1830.

Troubleshooting

IMPORTANT:

The Master Code can only be programmed using numbers and not the "

Voice Not working:

Are the lights on the VoIP adapter ON? If not, look for circuit board power LED. If ON. Power transformer MUST NOT be connected to a receptacle controlled by a

ON/OFF switch.

Registration is not complete OR DATA ONLY has been selected. Service suspended because of past due bill. Contact Doorking for support.

Data Transfer Not Working:

Are the lights on the VoIP adapter ON? Is the board power LED ON? If yes, press Reset Links button or cycle power to board.

Registration is not complete OR VOICE ONLY has been selected. Service suspended because of past due bill. Contact Doorking for support.

Wiring error to the entry system. Check RS 232 wiring.

Master code mismatch. Master code for the 1830, PC software, and DKS VoIP website MUST match each other.

Check for remote account manager error messages for failure reasons such as memory size, anti passback mismatch, etc, and correct errors.

1830 wiegand/RS 232 power is missing. Check for 16.5VAC at 1830 auxiliary terminals 1,2.

Try connecting a laptop directly to the 1830 and see if possible to transfer data.

Check the LED lights on the circuit board. During a data transfer the yellow Ethernet data LED should be flashing. The data LED near the TCP/IP should be flashing.

The RS 232 LEDs should be flashing for the proper system either A or B indicating attempted data transfer. If the wrong RS 232 LEDs are flashing, A and B systems

are mixed up.

Check the 1830 baud rate setting. It should be 19200bps. See specific 1830 Installation/Owner's manual. Older 1830s only run at 9600bps (Rev L and earlier) (K and

earlier 1838 boards). Call DoorKing tech support for help.

Network cable (RJ45 cable) loose or unplugged on the VoIP adapter or circuit board.

Cycle power to the TCP/RS 232 adapter.

2334-065-C-6-18

Install DoorKing Remote Management Software version 6.3.g or later on an internet connected PC that will be used for

All systems should be tested and

" or "# " keys.

PH LINE

DATA OUT

DATA IN

BUSY OUT

BUSY IN

GROUND

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120 S. Glasgow Avenue

Inglewood, California 90301

U.S.A.

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