Canon imageFORMULA ScanFront 400 Manual de servicio - Página 17

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VIII.

Authorized Servicer Program

The Authorized Servicer program enables Canon's distribution product resellers
to become Authorized Servicers (authorized to service the Canon products they
resell). Refer to the Authorized Servicer Program Guide, found in the Download
Center section of the
Servicer become familiar with Canon USA's business processes and the
resources that are available to assist them.
Canon USA's Engineering Services and Solutions Division's Business Relations
and Administration department is available to answer questions regarding the
Authorized Servicer program. The Business Relations and Administration
department can be contacted at 1-631-330-2335, Monday through Friday, 9 A.M.
to 5 P.M. EST.
IX.

Parts Support

A. Parts and Service Material Orders

1. Canon Network Access

If you have direct access to CNA, log on to the CNA Web site
via http://www.cna.cusa.canon.com. However, you can also access CNA
through Canon USA's ISG Central Web site, and access the CNA section
via the "Canon Network Access (CNA)" tab.
All Authorized Servicers are recommended to submit their parts purchase
orders electronically via CNA. The Authorized Servicer is responsible for
all shipping costs related to their order.

2. Parts Order Desk

Authorized Servicers without access to the CNA Web site must contact
the Canon Parts Order Desk at 1-866-481-2569. The Authorized Servicer
is responsible for all shipping costs related to their order.
imageFORMULA ScanFront 400 Service Guide
e-Support Center
Web site for details to help an Authorized
imageFORMULA ScanFront 400 Service Guide
November 2016
Page 13