Canon imageFORMULA ScanFront 400 Servicehandleiding - Pagina 17

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VIII.

Authorized Servicer Program

The Authorized Servicer program enables Canon's distribution product resellers

to become Authorized Servicers (authorized to service the Canon products they

resell). Refer to the Authorized Servicer Program Guide, found in the Download

Center section of the

Servicer become familiar with Canon USA's business processes and the

resources that are available to assist them.

Canon USA's Engineering Services and Solutions Division's Business Relations

and Administration department is available to answer questions regarding the

Authorized Servicer program. The Business Relations and Administration

department can be contacted at 1-631-330-2335, Monday through Friday, 9 A.M.

to 5 P.M. EST.

IX.

Parts Support

A. Parts and Service Material Orders

1. Canon Network Access

If you have direct access to CNA, log on to the CNA Web site

via http://www.cna.cusa.canon.com. However, you can also access CNA

through Canon USA's ISG Central Web site, and access the CNA section

via the "Canon Network Access (CNA)" tab.

All Authorized Servicers are recommended to submit their parts purchase

orders electronically via CNA. The Authorized Servicer is responsible for

all shipping costs related to their order.

2. Parts Order Desk

Authorized Servicers without access to the CNA Web site must contact

the Canon Parts Order Desk at 1-866-481-2569. The Authorized Servicer

is responsible for all shipping costs related to their order.

imageFORMULA ScanFront 400 Service Guide

e-Support Center

Web site for details to help an Authorized

imageFORMULA ScanFront 400 Service Guide

November 2016

Page 13