Contacta HLD4 Manual de instalación y uso - Página 8

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Select Settings
Select Audio
Choose Dolby Digital to PCM. This setting applies to both HDMI
and optical out.
Power down the box for 5 minutes, restart the box, leave for a few
minutes and test the
system
Virgin Media 360 Boxes ONLY: Select Settings > Audio & Video >
Follow Content > Restart Box
Why don't I get audio from digital sources (Netflix,
Apple TV, FireStick, etc)?
Audio coming from certain content providers or devices (Netflix,
Amazon Prime, Apple TV etc.) is by default set to output Dolby and not
PCM.
In order to resolve this, you will need to change the digital audio
output format in the app or device to PCM, firstly try the normal audio
settings within the app, however very often these audio settings are
only available once something is playing on screen.
This does NOT guarantee that you will hear the audio from these
sources through your device, but it does give the best chance.
N.B when connecting directly to an external device such as SKY or
Virgin Media you will not hear channels and smart services from the
TV through the connected equipment.
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