Contacta HLD4 Installation & User Manual - Page 8

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Select Settings

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Select Audio

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Choose Dolby Digital to PCM. This setting applies to both HDMI

and optical out.

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Power down the box for 5 minutes, restart the box, leave for a few

minutes and test the

system

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Virgin Media 360 Boxes ONLY: Select Settings > Audio & Video >

Follow Content > Restart Box

Why don't I get audio from digital sources (Netflix,

Apple TV, FireStick, etc)?

Audio coming from certain content providers or devices (Netflix,

Amazon Prime, Apple TV etc.) is by default set to output Dolby and not

PCM.

In order to resolve this, you will need to change the digital audio

output format in the app or device to PCM, firstly try the normal audio

settings within the app, however very often these audio settings are

only available once something is playing on screen.

This does NOT guarantee that you will hear the audio from these

sources through your device, but it does give the best chance.

N.B when connecting directly to an external device such as SKY or

Virgin Media you will not hear channels and smart services from the

TV through the connected equipment.