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NCTC Avaya IP Office 9500/9600 User Guide
Table of Contents
Description .................................................................................................................................................... 3
Making Calls .................................................................................................................................................. 4
Set a Callback ............................................................................................................................................ 4
Calling a Person from the Contact/Directory ............................................................................................ 4
Redialing a Previously Dialed Number ...................................................................................................... 5
Answering Calls ............................................................................................................................................. 5
Answering a Second Call ........................................................................................................................... 5
Divert a Call to Voicemail .......................................................................................................................... 5
Quiet a Ringing Call ................................................................................................................................... 5
Call Handling ................................................................................................................................................. 6
Adjusting the Call Volume ......................................................................................................................... 6
Muting a Call ............................................................................................................................................. 6
Ending a Call .............................................................................................................................................. 6
Conference Calling ........................................................................................................................................ 6
Dropping/Muting Conference Parties....................................................................................................... 6
Transferring Calls .......................................................................................................................................... 7
Transfer to Voicemail ................................................................................................................................ 7
Parking Calls .................................................................................................................................................. 7
Redirecting Calls ............................................................................................................................................ 7
Do Not Disturb (DND) ............................................................................................................................... 7
Call Forwarding ......................................................................................................................................... 8
Follow Me To......................................................................................................................................... 8
Follow Me Here ..................................................................................................................................... 8
Forward Unconditional ......................................................................................................................... 8
Forward Busy/No Answer ..................................................................................................................... 8
Mobile Twinning ................................................................................................................................... 8
Directory Contacts ........................................................................................................................................ 8
Add a Directory Contact from Call History ................................................................................................ 9
Voicemail ....................................................................................................................................................... 9
Voicemail Setup ........................................................................................................................................ 9
Checking Voicemail from Your Avaya Phone ............................................................................................ 9
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