Cisco 8841 Manual del usuario - Página 27

Navegue en línea o descargue pdf Manual del usuario para Teléfono IP Cisco 8841. Cisco 8841 29 páginas. Mpp phones
También para Cisco 8841: Notas de publicación (24 páginas), Manual del usuario (16 páginas), Manual de consulta rápida (7 páginas), Características (16 páginas), Manual de inicio rápido (2 páginas), Manual del usuario (2 páginas), Manual de consulta rápida (2 páginas), Manual de consulta rápida (2 páginas), Manual rápido (2 páginas), Manual de consulta rápida (6 páginas), Manual del usuario (24 páginas), Manual del usuario (28 páginas), Manual maestro de migración de firmware (31 páginas), Manual del usuario (30 páginas), Manual (44 páginas), Manual de inicio rápido (2 páginas), Manual abreviado (2 páginas), Manual de inicio rápido (2 páginas), Manual de reconfiguración (2 páginas), Manual de inicio rápido (6 páginas), Manual (22 páginas), Primeros pasos (2 páginas), Manual de inicio rápido (2 páginas), Manual (48 páginas), Manual del usuario (40 páginas), Inicio rápido (2 páginas)

Cisco 8841 Manual del usuario

Troubleshooting guide

We'll always aim to give you the best service possible. However, no system can be guaranteed to
run error-free all the time. Here are a few issues that may arise - and how you can solve them.
The handset shows an on-screen extension, but is also showing an amber light
on the line key.
This means it's successfully downloaded its configuration but hasn't been registered on Horizon.
It's normally a local fault, where our IP traffic is being restricted in reaching our Session Boarder
Controller. In a case like this, please check the following before raising a fault:
Ensure all router port settings - as defined earlier in this document - have been implemented.
Check the setting especially on port 5060 and make sure that SIP ALG is disabled.
Eliminate LAN variables, ideally by plugging the handset directly into the router. If your router
does not provide power over Ethernet, make sure the only thing between the router and the
handset is the Power Over Ethernet switch and that all the wires and units are working
correctly.
Make sure the handset is still assigned to a user on the Horizon Portal.
Plug the handset into a different port that you know definitely works.
If none of these solve the issue, call our support team - contact details are in the following section.
The handset boots up, but displays an amber light on the line keys and no on-
screen extension
This means it's either been provisioned incorrectly, or it can't gain a connection to the public internet.
Try the following checks:
Ensure all router port settings - as defined earlier in this document - have been implemented.
Check the setting especially on port 5060 and make sure that SIP ALG is disabled.
Check you've assigned a local IP address, by looking it up on the routers ARP cache or
similar.
Eliminate LAN variables, ideally by plugging the handset directly into the router. If your router
does not provide power over Ethernet, make sure the only thing between the router and the
handset is the Power Over Ethernet switch and that all the wires and units are working
correctly.
Make sure the handset is still assigned to a user on the Horizon Portal.
Plug the handset into a different port that you know definitely works.
If you think the handset hasn't been configured properly, call our support team for more help.
The handset displays an "Initialising Network" message constantly
This means the handset can't connect to the local network. Before raising a fault, try the following:
Horizon
|
Cisco IP Phone 8841/8851 and 8861 User Guide
© Gamma 2016. All rights reserved. Confidential.
Page
27
of
29