Sony MZ-M100 Manual de instrucciones - Página 5

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Troubleshooting

Please refer to the following steps if you encounter a problem while using Hi-MD Music

Transfer.

1 Check the symptoms in this "Troubleshooting" section.

2 If the problem cannot be solved after checking this troubleshooting section,

check the following table and then consult your nearest Sony dealer.

Computer

• Manufacturer: Apple Computer, Inc.

• Model:

• Type: Desktop type / Laptop type

Name of operating system:

RAM capacity:

Hard disk drive (containing Hi-MD Music Transfer and audio data)

• Capacity of the drive:

• Free space:

Version of the software: Hi-MD Music Transfer for Mac Ver. 2.0*

Error Message (if one appear):

If another device with USB connection is used

• Name of the device (or devices):

* To check the Hi-MD Music Transfer software version, go to the menu and select [Hi-MD Music

Transfer] – [About Hi-MD Music Transfer].

The software cannot be installed onto your computer

Problem

Cause/Remedy

The installation was not

• You are using an OS that does not support this software.

 See "Providing the required system environment" (page 2) for

successful.

more details.

• All applications are not closed.

 If you start the installation while other programs are running,

a malfunction may occur. This is especially true for programs

that require large amounts of system resources, such as virus-

check software.

• There is not enough hard disk space on your hard disk.

 You need 10 MB or more free space on your hard disk.

The installation appears

• Check for the appearance of an error message beneath the

to have stopped before it

installation window.

 Follow the displayed instruction. If there is no message, the

has completed.

installation is still in progress. Wait a little while longer.

Using a Hi-MD Walkman

connected to the computer

Problem

Cause/Remedy

Your computer does not

• The Hi-MD Walkman

recognize the Hi-MD

USB cable to the computer.

 Connect the USB cable ﬁrmly.

Walkman

 Remove and reconnect the Hi-MD Walkman

still does not recognize the Hi-MD Walkman

Hi-MD Walkman

USB cable again.

• The anti-virus software is active.

 Close the anti-virus software.

• A disc is not inserted in the Hi-MD Walkman

 Check if a disc is inserted in the Hi-MD Walkman

• The software installation failed.

 Disconnect the connected device and install the software

again.

• The connections are made through a USB hub.

 Connect the Hi-MD Walkman

on the computer.

"RECONNECT USB"

• You operated the Hi-MD Walkman

appears in the display

Hi-MD Walkman

 Reconnect the Hi-MD Walkman

window of the Hi-MD

Walkman

The Hi-MD Walkman

• A disc used in MD mode is inserted in the Hi-MD Walkman

 Insert a disc used in Hi-MD mode.

icon does not appear

on the desktop or in the

• A blank 60/74/80-minute standard disc has been inserted with

side bar of the Finder

"Disc Mode" in the menu of the Hi-MD Walkman

 Set "Disc Mode" to "Hi-MD".

window.

Even though the Hi-MD

• It takes time to recognize the software.

 Please wait.

Walkman

is connected

to the computer, the

• The other software application is running.

 Reconnect the USB cable after a while. If the computer still

display on the Hi-MD

Walkman

does not

does not recognize the Hi-MD Walkman

indicate it is connected.

Hi-MD Walkman

cable again.

Even though your

• The USB cable is disconnected.

 Connect the USB cable ﬁrmly.

computer recognize

the Hi-MD Walkman

• The connections are made through a USB hub.

 Connect the Hi-MD Walkman

it does not operate

normally.

on the computer.

is not ﬁrmly connected with the supplied

. If the computer

, disconnect the

, restart the computer, and then connect the

directly to the USB connector

or the computer before the

was recognized by the computer.

set to "MD".

, disconnect the

, restart the computer, and connect the USB

directly to the USB connector