Cisco 3G MicroCell Manual del usuario - Página 15
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Troubleshooting,
Status
If...
Indicator
The 3G status indicator is green
and flashing.
3G
The 3G status indicator is red and
flashing.
Performance Issues
If...
The computer network performance declines.
An AT&T 3G device is unable to access the AT&T 3G
MicroCell™ service.
Approved callers are having trouble accessing your
AT&T 3G MicroCell™ service.
continued
Then...
The unit could be in the midst of the activation process or a
software upgrade.
• Whileuncommon,itcantakeupto60minutesforyour3G
MicroCell to sync with the AT&T system.
• EnsureyouhaveaGPSLock.
• Ensurethelocationaddressinputduringthein-storeactivationprocess
matches the physical location of your 3G MicroCell.
• Recyclepower(Off/On)onalldevicesaccordingtothesequence
specified for your configuration option. See Step 2: Configuration
and Powering Up on page 8.
•
Ifthesemeasuresfail,contactATMCCustomerServiceat910-754-4311 or
an ATMC Wireless store
Faults are present on the 3G MicroCell that impact service.
•
ContactATMCCustomerServiceat910-754-4311
Then...
Traffic across the 3G MicroCell is too heavy.
• Largewirelessdataandvideofiledownloadsmayimpactoverall
network performance.
An error is present on your Approved User List.
• ReviewyourApprovedUserListbycallingATMCCustomerServiceat
910-754-4311
The 3G MicroCell can only support four simultaneous callers.
for assistance.
to confirm that the phone numbers were entered correctly.
for assistance.
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