Cisco 3G MicroCell Manuale d'uso - Pagina 15

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1. Getting to Know Your 3G Microcell

Troubleshooting,

Status

If...

Indicator

The 3G status indicator is green

and flashing.

The 3G status indicator is red and

flashing.

Performance Issues

If...

The computer network performance declines.

An AT&T 3G device is unable to access the AT&T 3G

MicroCell™ service.

Approved callers are having trouble accessing your

AT&T 3G MicroCell™ service.

continued

Then...

The unit could be in the midst of the activation process or a

software upgrade.

• Whileuncommon,itcantakeupto60minutesforyour3G

MicroCell to sync with the AT&T system.

• EnsureyouhaveaGPSLock.

• Ensurethelocationaddressinputduringthein-storeactivationprocess

matches the physical location of your 3G MicroCell.

• Recyclepower(Off/On)onalldevicesaccordingtothesequence

specified for your configuration option. See Step 2: Configuration

and Powering Up on page 8.

•

Ifthesemeasuresfail,contactATMCCustomerServiceat910-754-4311 or

an ATMC Wireless store

Faults are present on the 3G MicroCell that impact service.

•

ContactATMCCustomerServiceat910-754-4311

Then...

Traffic across the 3G MicroCell is too heavy.

• Largewirelessdataandvideofiledownloadsmayimpactoverall

network performance.

An error is present on your Approved User List.

• ReviewyourApprovedUserListbycallingATMCCustomerServiceat

910-754-4311

The 3G MicroCell can only support four simultaneous callers.

for assistance.

to confirm that the phone numbers were entered correctly.

for assistance.