Cisco Linksys SPA3102 Faq - Página 3

Navegue en línea o descargue pdf Faq para Pasarela Cisco Linksys SPA3102. Cisco Linksys SPA3102 5 páginas. Troubleshooting spa device

Use the analog phone and press ****.

From the IVR (voice menu), press 7932#.

In order to enable this feature, press 1. Now you can access the web server configuration

screens. Note: You can press 110 in order to learn your IP address.

Q. Can I have IVR options for network settings without the DHCP server?

DHCP— 101#, 0=disable, 1=enable

IP Address—111# to set, 110# to check

Netmask—121#

Gateway—131#

Primary DNS—161# to set, 160# to check

Q. How do I troubleshoot the upgrade utility for my SPA Device?

A. Complete these steps:

Run the upgrade utility from the computer.

The embedded upgrade file is sent through port 69, 70, or 71 and so on, if available.

The upgrade begins when the SPA device is not in use.

If the upgrade hangs at

phone is properly hung up on both lines.Any firewall software, such as Internet Connection

Firewall, is disabled on your PC.The PC and SPA device are on the same LAN subnet. The

upgrade does not work if your PC is behind a wireless router and your SPA device is in front

of the router.

Q. How can I set the Internet access for my SPA device behind a router with

NAT?

A. Configure your router to forward TCP port 80 to the IP address that is currently used by the

SPA device. If you do this often, use a static IP address on the SPA device, instead of DHCP. For

help with port forwarding, consult the manual of your router.

In order to access the web page of the SPA device from outside, connect to the external IP

address of your router. In order to determine the external IP address of your router, you must be in

your home network and check the WAN address of your router.

Q. How can I obtain the password for my locked SPA device? What are the

available alternatives?

Option 1—You can reset the password with the steps in answer four. If you reset your unit, it

erases all the configuration settings, and the device reverts to factory defaults.

Option 2—We recommend that you contact your service provider or request the password

from whoever provided the device.

Q. My SPA device is behind a router that uses NAT. I can call by IP and the

other unit rings, but there is no voice. How do I resolve this problem?

...Firmware upload will begin only when SPA is idle

, verify: The