Xerox 4595 Documento de expectativas del cliente - Página 33

Navegue en línea o descargue pdf Documento de expectativas del cliente para Impresora todo en uno Xerox 4595. Xerox 4595 33 páginas. Copier/ printer with copy-server and controller
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Roles and responsibilities

Responsibility matrix

Action

Ensure adequate space and power

to install system

Unpack system/components

Connect all system components

prior to powering up the system

Provide power wall receptacle for

system

Install the client software

Confirm network integrity

Acquire and install client work-

station network hardware/software

Order and replace drum cartridge

Insure document security

Remove and ship failed

components to Xerox

Provide Helpline Support

Provide spared parts

Provide service

* Xerox responsibility when a Full Service Maintenance Agreement (FSMA) is purchased. If

FSMA is not purchased, this action becomes a customer responsibility.

Xerox Customer Service is available to provide general information, answer questions, and take

service calls. You can reach the Customer Service Center at the following toll-free phone

numbers:

United States:

1-800-821-2797

Canada:

1-800-939-3769

For more information regarding supported media or ordering paper, contact the Supplies

Marketing Center at:

United States:

1-800-822-2200

Canada:

1-800-668-0199 (English)

1-800-668-0133 (French)

Customer

Xerox

X *