Xerox 4595 Klantverwachtingsdocument - Pagina 33

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Xerox 4595 Klantverwachtingsdocument

Roles and responsibilities

Responsibility matrix
Action
Ensure adequate space and power
to install system
Unpack system/components
Connect all system components
prior to powering up the system
Provide power wall receptacle for
system
Install the client software
Confirm network integrity
Acquire and install client work-
station network hardware/software
Order and replace drum cartridge
Insure document security
Remove and ship failed
components to Xerox
Provide Helpline Support
Provide spared parts
Provide service
* Xerox responsibility when a Full Service Maintenance Agreement (FSMA) is purchased. If
FSMA is not purchased, this action becomes a customer responsibility.

Customer Support

Xerox Customer Service is available to provide general information, answer questions, and take
service calls. You can reach the Customer Service Center at the following toll-free phone
numbers:
United States:
1-800-821-2797
Canada:
1-800-939-3769
For more information regarding supported media or ordering paper, contact the Supplies
Marketing Center at:
United States:
1-800-822-2200
Canada:
1-800-668-0199 (English)
1-800-668-0133 (French)
Customer
Xerox
X
X
X
X
X
X
X
X
X
X *
X *
X *
X *
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