Blackberry MAIL - BROWSING SMARTPHONE Manual del usuario - Página 16

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User Guide

About email message filters

You can create email message filters to specify which incoming email messages your BlackBerry® device receives. Email message filters also

determine how BlackBerry® Mail forwards email messages to your device (for example, high importance or header only). You can specify criteria

for your email message filters based on who sent the email message, how you were addressed, and what level of importance the sender assigned

to the email message.

BlackBerry Mail applies email message filters to an incoming email message in the order that the email message filters appear. If none of the

email message filters that you create apply to an incoming email message, BlackBerry Mail applies a default email message filter to the email

message. You can specify whether you want this default email message filter to forward all email messages to your device or not.

You cannot create or change email message filters using a browser on your device. To create or change email message filters, you must use

the email setup application on your device or log in to the BlackBerry Mail web site using a browser on your computer.

Troubleshooting for email message management

I cannot reply to or forward an email message

The email message that you are trying to reply to or forward might be more than 30 days old. After 30 days, email messages remain on your

BlackBerry® device, but you cannot reply to or forward them.

Perform one of the following actions:

• If you have set up your BlackBerry® Mail account to automatically forward email messages that you send or receive on your BlackBerry

device to another email account, reply to or forward the email message from that email account.

• If you have set up a third-party email account to forward email messages to your device, and the email message you are trying to reply

to or forward is more than 30 days old, reply to or forward this email message from your third-party email account.