Blackberry Enterprise Server Manual - Página 5
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Imprimir páginaWireless calendar synchronization
Product information
Wireless calendar best practices
Resetting the BlackBerry device calendar
Fixed issues for the BlackBerry Enterprise Server for Microsoft Exchange
Fixed issues for the BlackBerry Device Software
Product information
This document describes best practices for the wireless calendar synchronization feature in the BlackBerry®
Enterprise Solution. These issues are specific to organizations running the BlackBerry® Enterprise Server for
Microsoft® Exchange versions 4.0.x and 4.1.x. This section lists calendar issues that are fixed in BlackBerry®
Device Software version 4.1, 4.2 and 4.5, and BlackBerry Enterprise Server for Microsoft Exchange version 4.0.5 or
later. You should also upgrade to the latest version of the BlackBerry Enterprise Server to obtain the latest fixes.
Wireless calendar best practices
Follow these guidelines to reduce the frequency of lost or duplicate calendar entries (meetings or appointments)
on BlackBerry® devices or in Microsoft® Outlook®.
Practice
follow the suggestions from
Microsoft to avoid lost
meetings
specify dates within thirty
years
set end dates
avoid using the drag-and-
drop technique to alter
meetings in Microsoft Outlook
use your Inbox to accept or
decline meetings
use full attendee addresses
remove incorrect email
addresses from distribution
lists and meeting invitations
Recommendation
Microsoft maintains a list of hints to avoid lost meetings. Visit
a list of recommendations.
Microsoft Outlook stores dates in a range that translates easily between the years 1970 and 2037. Keep your
recurring meeting dates inside this range to reduce the likelihood of a data translation error. Visit
http://www.blackberry.com/knowledgecenterpublic/
Microsoft Outlook permits recurring infinite events, but this setting takes the calendar outside the range of
1970 to 2037. Set end dates before 2037.
Microsoft Outlook enables you to change individual instances of recurring meetings by dragging and
dropping them in the calendar view. This creates duplicate meetings on BlackBerry devices that are running
certain bundles of Device Software version 4.0.
Although Outlook permits you to accept, update, or decline meetings from the calendar, doing so leaves the
request in your Inbox. In this case, Microsoft Outlook does not notify BlackBerry devices of the changes.
Although the BlackBerry device enables the use of a bare account name (the "user" part of
[email protected]) in a use-once address, meeting responses are often delivered incorrectly. Always
use the full address.
The BlackBerry Device Software and the BlackBerry
that a recipient exists. If there is no recipient at a particular address, issues might occur. These issues happen
most often when dealing with distribution lists. Make sure you send email messages to valid addresses.
Wireless calendar synchronization
http://support.microsoft.com/kb/899704
to read KB-04375 for more information.
®
Enterprise Server check in several situations to verify
for
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