Blackberry Enterprise Server Manuel - Page 5

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Wireless calendar synchronization

Product information

Wireless calendar best practices

Resetting the BlackBerry device calendar

Fixed issues for the BlackBerry Enterprise Server for Microsoft Exchange

Fixed issues for the BlackBerry Device Software

Product information

This document describes best practices for the wireless calendar synchronization feature in the BlackBerry®

Enterprise Solution. These issues are specific to organizations running the BlackBerry® Enterprise Server for

Microsoft® Exchange versions 4.0.x and 4.1.x. This section lists calendar issues that are fixed in BlackBerry®

Device Software version 4.1, 4.2 and 4.5, and BlackBerry Enterprise Server for Microsoft Exchange version 4.0.5 or

later. You should also upgrade to the latest version of the BlackBerry Enterprise Server to obtain the latest fixes.

Wireless calendar best practices

Follow these guidelines to reduce the frequency of lost or duplicate calendar entries (meetings or appointments)

on BlackBerry® devices or in Microsoft® Outlook®.

Practice

follow the suggestions from

Microsoft to avoid lost

meetings

specify dates within thirty

years

set end dates

avoid using the drag-and-

drop technique to alter

meetings in Microsoft Outlook

use your Inbox to accept or

decline meetings

use full attendee addresses

remove incorrect email

addresses from distribution

lists and meeting invitations

Recommendation

Microsoft maintains a list of hints to avoid lost meetings. Visit

a list of recommendations.

Microsoft Outlook stores dates in a range that translates easily between the years 1970 and 2037. Keep your

recurring meeting dates inside this range to reduce the likelihood of a data translation error. Visit

http://www.blackberry.com/knowledgecenterpublic/

Microsoft Outlook permits recurring infinite events, but this setting takes the calendar outside the range of

1970 to 2037. Set end dates before 2037.

Microsoft Outlook enables you to change individual instances of recurring meetings by dragging and

dropping them in the calendar view. This creates duplicate meetings on BlackBerry devices that are running

certain bundles of Device Software version 4.0.

Although Outlook permits you to accept, update, or decline meetings from the calendar, doing so leaves the

request in your Inbox. In this case, Microsoft Outlook does not notify BlackBerry devices of the changes.

Although the BlackBerry device enables the use of a bare account name (the "user" part of

[email protected]) in a use-once address, meeting responses are often delivered incorrectly. Always

use the full address.

The BlackBerry Device Software and the BlackBerry

that a recipient exists. If there is no recipient at a particular address, issues might occur. These issues happen

most often when dealing with distribution lists. Make sure you send email messages to valid addresses.

Wireless calendar synchronization

http://support.microsoft.com/kb/899704

to read KB-04375 for more information.

Enterprise Server check in several situations to verify

for