ESET NOD32 ANTIVIRUS - FOR MICROSOFT WINDOWS VISTA-XP-2000-2003-2008 Manual de inicio rápido - Página 11

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6. Protection status indication

ESET Smart Security informs the user about the status
of antivirus protection by means of the following controls:
1. the system tray icon (indicates activation or
deactivation of the real-time file system protection or
firewall by changing color according to status).
2. a detailed report in the Protection status window
If a particular module is disabled, its name will appear
along with a link to enable it in the Protection status panel.
Protection status is indicated by 3 colors:
1. blue (recommended) – Antivirus protection is fully
functional and your computer is protected against threats
as well as network attacks. In this mode, all modules are
enabled and the virus signature database is current.
2. yellow – The real-time file system protection is
enabled, but at least one of the following events has
occurred:
▪
the firewall is blocking all network traffic
▪
an update has failed (e.g. no Internet connection was
detected, your license has expired, invalid User name or
Password is entered in the update setup, etc.)
3. red – The real-time file system protection or
firewall is disabled. Since these modules are vital parts
of antivirus protection, we recommend enabling the
inactive module immediately!

7. Resolving Issues

ESET's technical support specialists are ready to assist
you in resolving potential problems. Before contacting
technical support, we strongly recommend that you search
for a solution on the ESET website first. This will help you
resolve the problem quickly within a couple of minutes.
Answers to the most frequently asked questions can be
found at:
http://www.eset.eu/support/faq
For various problem solutions, directions and hints, read
our knowledge base:
http://www.eset.eu/support/knowledge
To contact ESET's technical support, please fill in the
support query submission form integrated into the
program. Instructions are in the following section of this
manual or use the web form available at the following url if
for some reason you cannot use the integrated form:
http://www.eset.eu/support/form