ESET NOD32 ANTIVIRUS - FOR MICROSOFT WINDOWS VISTA-XP-2000-2003-2008 Посібник із швидкого старту - Сторінка 11

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6. Protection status indication

ESET Smart Security informs the user about the status

of antivirus protection by means of the following controls:

1. the system tray icon (indicates activation or

deactivation of the real-time file system protection or

firewall by changing color according to status).

2. a detailed report in the Protection status window

If a particular module is disabled, its name will appear

along with a link to enable it in the Protection status panel.

Protection status is indicated by 3 colors:

1. blue (recommended) – Antivirus protection is fully

functional and your computer is protected against threats

as well as network attacks. In this mode, all modules are

enabled and the virus signature database is current.

2. yellow – The real-time file system protection is

enabled, but at least one of the following events has

occurred:

▪

the firewall is blocking all network traffic

▪

an update has failed (e.g. no Internet connection was

detected, your license has expired, invalid User name or

Password is entered in the update setup, etc.)

3. red – The real-time file system protection or

firewall is disabled. Since these modules are vital parts

of antivirus protection, we recommend enabling the

inactive module immediately!

7. Resolving Issues

ESET's technical support specialists are ready to assist

you in resolving potential problems. Before contacting

technical support, we strongly recommend that you search

for a solution on the ESET website first. This will help you

resolve the problem quickly within a couple of minutes.

Answers to the most frequently asked questions can be

found at:

http://www.eset.eu/support/faq

For various problem solutions, directions and hints, read

our knowledge base:

http://www.eset.eu/support/knowledge

To contact ESET's technical support, please fill in the

support query submission form integrated into the

program. Instructions are in the following section of this

manual or use the web form available at the following url if

for some reason you cannot use the integrated form:

http://www.eset.eu/support/form