DAC VS Recorder Manuel d'installation rapide - Page 12

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- After Installation

Issue –

The Activity screen

shows the channels

as "Idle" even after I

connect.

Issue –

VS Recorder says

that my "user ID is

invalid".

Issue –

The CVRS service

will not start.

Issue –

The Recorder

disconnects the user

as soon as the line

answers.

Pg. 12

Possible Cause –

UAC (User Account Control) is

enabled.

Possible Cause –

UAC (User Account Control) is

enabled.

Possible Cause –

If this is a 64-bit computer and you

selected the 64-bit drivers to

install.

Possible Cause –

The voltage from the phone line

may be dropping below the

disconnect threshold.

VS Recorder – Troubleshooting>After Installation

Solution –

In Windows Vista and Windows 7, UAC cannot be

enabled for VS Recorder to work. Disable UAC.

Reboot the computer.

Solution –

In Windows Vista and Windows 7, UAC cannot be

enabled for VS Recorder to work. Disable UAC.

Reboot the computer.

Solution –

VS Recorder is a 32-bit application so you must install

the 32-bit drivers for the USB voice card. To resolve

this, uninstall VS Recorder.

Reboot the computer.

Reinstall VS Recorder, this time selecting 32-bit drivers.

Solution –

Stop the CVRS Recorder service.

Open shconfig.ini located at C:\Program

Files\VSRecorder.

Find the line IsHangupDtrmVoltage= (you can use the

search feature in Windows Notepad).

The line entry probably is =12,12,12,12. Change the 12

to a lower voltage level, such as 5. The four numbers

correspond to the first, second, third, and fourth

channels respectively. If the channel subsequently has

issues disconnecting when you hang-up, you could try

raising this to something between 5 and 12. Typically,

you should never need to enter a voltage lower than 5.

So your line entry should look like:

IsHangupDtrmVoltage=5,5,5,5

Save the text file. Start the CVRS Recorder service or

simply reboot the computer.

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