Canon imageFORMULA DR-M160II Manuel d'entretien - Page 28
Parcourez en ligne ou téléchargez le pdf Manuel d'entretien pour {nom_de_la_catégorie} Canon imageFORMULA DR-M160II. Canon imageFORMULA DR-M160II 36 pages.
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VIII. Product Technical Support Offerings
A.
Technical Support / Escalation
1.
Canon Technical Support Center
In the event assistance is required by the Authorized Servicer for the
support of the imageFORMULA DR-M160II, Canon USA's Technical
Support Center will provide support and problem escalation for the
Authorized Servicer. The Technical Support Center (1-800-528-2830) will
provide second level support imageFORMULA DR-M160II Authorized
Servicers only. Hours of Operation for live nationwide toll free support are
Monday – Friday 9:00am to 8:00pm Eastern Time (9:00am to 6:00pm
Eastern Time for connectivity support). A valid Support ID and
imageFORMULA DR-M160II serial number is required to access the
Technical Support Center.
Canon USA's TSC support responsibilities are as follows:
All technical support for the end-user is provided solely by the
contracted servicing Dealer.
The Canon USA TSC will be the central contact/escalation for the
reporting of all known outstanding hardware and software issues to
Canon USA's engineering and development groups.
The Canon USA TSC will be available to all Authorized Dealers,
Systems Engineers, and technicians who have successfully completed
the Training Program.
The TSC will provide technical information regarding all Canon
associated hardware and software products.
The TSC will deploy, as required through proper escalation
procedures, all on-site Canon USA digital solutions specialist and
systems engineers.
imageFORMULA DR-M160II Service Guide
imageFORMULA DR-M160II Service Guide
June 2014
Page 23