Canon imageFORMULA DR-M160II Service-Handbuch - Seite 28

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VIII. Product Technical Support Offerings

In the event assistance is required by the Authorized Servicer for the

support of the imageFORMULA DR-M160II, Canon USA's Technical

Support Center will provide support and problem escalation for the

Authorized Servicer. The Technical Support Center (1-800-528-2830) will

provide second level support imageFORMULA DR-M160II Authorized

Servicers only. Hours of Operation for live nationwide toll free support are

Monday – Friday 9:00am to 8:00pm Eastern Time (9:00am to 6:00pm

Eastern Time for connectivity support). A valid Support ID and

imageFORMULA DR-M160II serial number is required to access the

Technical Support Center.

Canon USA's TSC support responsibilities are as follows:

 All technical support for the end-user is provided solely by the

contracted servicing Dealer.

 The Canon USA TSC will be the central contact/escalation for the

reporting of all known outstanding hardware and software issues to

Canon USA's engineering and development groups.

 The Canon USA TSC will be available to all Authorized Dealers,

Systems Engineers, and technicians who have successfully completed

the Training Program.

 The TSC will provide technical information regarding all Canon

associated hardware and software products.

 The TSC will deploy, as required through proper escalation

procedures, all on-site Canon USA digital solutions specialist and

systems engineers.

imageFORMULA DR-M160II Service Guide

June 2014

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