Canon imageFORMULA ScanFront 400 Manuel d'entretien - Page 15

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D.

Technical Support Escalation

The TSC may, at its discretion, escalate a case to the Regional Field Support
Staff or Engineering group after all reasonable troubleshooting options have
been exhausted.
See the Canon USA Support Escalation Flow Chart in Figure 2 — Call
Escalation Procedure Flow Chart.
Figure 2 — Call Escalation Procedure Flow Chart
Resolved
Exchange Service
Requested
imageFORMULA ScanFront 400 Service Guide
imageFORMULA ScanFront 400 Service Guide
Canon
imageFORMULA ScanFront 400
End-User
Assistance Required by the
End-User
CITS
1-800-OK-CANON
(423-2366)
CITS refers the End-User to the
Authorized Servicer
Canon's
Authorized Servicer
Assistance Required by the
Authorized Servicer
CITS
1-877-277-7043
Canon USA
Engineering
Resolved
November 2016
Page 11