2M Technology 2MTHWT-HMD-II Manuel rapide - Page 10

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FAQs

Failure/Symptom

What should I do if

some people's

temperatures

cannot be taken?

What should I do if

the temperature

measured by the

device is

inaccurate?

Solution

1. Check whether the measurement distance is proper. The

recommended measurement distance is 0.39"-1".

2. Check whether the wrist is aimed at the temperature

measurement point.

3. Check whether the wrist is covered. The wrist cannot be

covered by sleeves, watches, bracelets, or other objects.

A person must remove such objects, and then have the

temperature taken 30seconds–1min later.

4. Check whether the body surface temperature is too low.

If a person comes from an outdoor low-temperature

environment to the measurement area, the person

needs to stay in this area for 5min before the

temperature is taken.

1. The device requires preheating after power-on. It enters

the optimal temperature measurement state 15 minutes

later.

2. Check whether the wrist is aimed at the temperature

measurement point.

3. Check whether the wrist is covered. The wrist cannot be

covered by sleeves, watches, bracelets, or other objects.

A person must remove such objects, and then have the

temperature taken 0.5–1min later.

4. Check whether the device is used in an environment with

low temperature, high temperature, or strong wind. If

yes, deploy the device in an indoor windless

environment with the temperature of 10°C to 45°C.

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Digital Detection Module - Quick Guide