Brother P-touch PT-D610BT Manuel - Page 7
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Error Messages
Message
Cause/Remedy
Check no. of digits entered
The number of digits entered in the barcode data does not match
the number of digits set in the barcode parameters. Enter the correct
number of digits.
Cutter malfunction
If the tape is jammed in the Cutter unit, remove the tape. Turn the
Label Maker off and then on again before continuing.
Label too long
The printed label length using the text entered is longer than
999 mm. Edit the text so that the label length is less than 999 mm.
Text too long
The printed label length using the text entered is longer than the
length setting. Edit the text to fit within the set length or change the
length setting.
System error XX
Contact Brother customer service.
Troubleshooting
If you need additional help, visit support.brother.com.
Problem
Solution
The Label Maker does not
• Check that the Tape Cassette is inserted correctly.
print.
• If the Tape Cassette is empty, replace it. To order supplies and
accessories, visit www.brother.com.
• Check that the Tape Cassette Compartment Cover is securely
closed.
• Check that the Label Maker is on.
• Check that the computer's or mobile device's Bluetooth setting is on.
• Check that the Label Maker is connected to your computer or
mobile device via Bluetooth.
• Check that the Label Maker is selected in the Brother iPrint&Label
app.
• Check that the Label Maker is not paired with another device.
• Make sure the Label Maker and your mobile device or computer
are close enough to communicate.
Troubleshooting (cont.)
Problem
Solution
The Label Maker does not
• Check that the automatic Bluetooth re-connection setting of another
print.
computer or mobile device is not enabled.
• Make sure no devices that emit radio waves (for example,
a microwave oven) are located nearby.
• Check that the correct printer driver is installed when printing from
a Windows computer.
• Connect the Label Maker to your computer using the USB Cable
(included) when printing from a computer.
• If the Print Head is dirty, clean it with a cotton swab or with the
optional Print Head Cleaning Cassette (TZeCL5).
• The tape does not feed
• If the tape is bent, cut off the bent section with scissors.
correctly.
• If the tape is jammed, remove the Tape Cassette, remove the
• The tape gets stuck inside
jammed tape, and then cut off any damaged tape with scissors.
the Label Maker.
• Check that the end of the tape exits through the Tape Guide.
• Confirm that the tape is pointed at the Tape Exit Slot.
• Remove the Tape Cassette and insert it again.
Go to your mobile application's settings menu and select Support
An error occurred when
using a mobile app.
page > FAQs & Troubleshooting.
The screen is locked, or
See the Basic Operations section in this guide and reset the Label
the Label Maker does not
Maker's internal memory to the factory settings. If resetting the Label
operate normally.
Maker does not solve the problem, disconnect the AC Adapter and
remove the batteries for more than 10 minutes.
The LCD remains blank
Check that the batteries are correctly installed or that the AC Adapter
after turning the power on.
included with your Label Maker is correctly connected.
The LCD messages are
See the Basic Operations section in this guide to select your
displayed in a foreign
language.
language.
The Label Maker stops
• Replace the Tape Cassette if striped tape is visible as this indicates
while printing a label.
that you have reached the end of the tape.
• Replace all batteries or connect the AC Adapter directly to the Label
Maker.