Troubleshooting
If the problems occur while using this machine, the following may help you to solve the problems.
Potential types of problems
Problem
• The QL-570 does not
print, or a printing error is
received.
• The power button does
not light up.
• The printed label
contains streaks or poor
quality characters, or the
label is not fed correctly.
• A data transmission error
appears on the personal
computer.
• Labels are jammed in the
cutter or are not ejected
correctly after printing.
• Layout style is not
updated when Add-in is
still activated and a new
label roll is installed.
• The icon of P-touch
Add-In is not displayed
®
on Microsoft
Word.
• The DK Roll compartment
cover does not close.
• Link lever is removed.
• Is the USB cable loose?
Check that the USB cable is connected correctly.
• Is the DK Roll installed correctly?
If not, remove the DK Rolls and reinstall.
• Is there enough roll remaining?
Check that there is enough roll remaining.
• Is the DK Roll compartment cover open?
Check that the DK Roll compartment cover is closed.
• Is print error or transmission error occurred?
Turn off the Brother QL-570 and on again. If the problem is still occurred,
contact Brother Customer Service at 1-877-4-P-touch.
• Is the power cord plugged correctly?
Check that the power cord is plugged. If plugged correctly, try plugging it to
another electrical outlet.
* If the power button still does not light up, contact Brother Customer Service
at 1-877-4-P-touch.
• Is the print head or roller dirty?
While the print head generally remains clean under normal use, lint or dirt from
the roller may become stuck on the printer head. If this occurs, clean the roller.
See
"Roller maintenance" in page
• Is the correct port chosen?
Check that the correct port is chosen from the "Print to the following port" list in
the Printer Properties dialog box.
• Is the QL-570 in cooling mode (the LED lamp is flashing in orange)?
Wait until the LED lamp stops flashing and then try printing again.
• Is there dirt or lint on the roller preventing it from rolling freely?
Use a Cleaning Sheet to clean the roller. For details, see
maintenance" in page
33.
• Is new label roll installed before activating the P-touch Add-In (The P-touch
function is added to your standard Microsoft toolbar)?
Exit the P-touch Add-In, load the 2nd label roll type, reactivate the P-touch
Add-in, choose "Select Layout", and then verify the layout.
®
®
• Is Microsoft
Outlook
®
• Is Microsoft
Word chosen for the editor usually used for Microsoft
Due to limitation of the program, the Add-In of Microsoft
with above settings. Quit Microsoft
• Is the DK Roll installed properly?
• Is the link lever removed? Set the
link lever properly.
• Set the link lever properly.
35
Solution
33.
started up?
®
®
Outlook
, and restart Microsoft
Potential types of problems
"Roller
®
Outlook
®
Word is unable to use
®
Word.
Link lever
®
?
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