Dell Inspiron Chromebook 7486 Configuration et spécifications - Page 24
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Bluetooth issue
Table 22. Bluetooth issue
Bluetooth issues
Touchpad and Hotkeys issues
Table 23. Touchpad and hotkeys issues
Touchpad not responding
Top row of keys (Hotkeys) not responding
24
Basic troubleshooting
Issue
Issue
Issue
Possible solutions
1
Check that the camera is not being blocked or covered by a
privacy screen or other obstruction.
2
Try using different apps that use the camera. Try a Google+
Hangout or the onboard camera app
3
Try rebooting the Inspiron Chromebook
4
If the camera issues persist, try to Reset or Recover the
Chomebook.
Possible solutions
If you run into issues while attempting to pair or use a Bluetooth
device with the Inspiron Chromebook, try the following steps to
resolve the issue:
1
First, make sure that the Bluetooth device you are trying to
pair is supported by the Inspiron Chromebook.
2
Try disabling and re-enabling Bluetooth connectivity from the
status area in the lower-right corner.
3
Try restarting the Inspiron Chromebook.
4
If you are still encountering issue with bluetooth, try to Reset
or Recover the Chomebook.
Possible solutions
If the touch pad has stopped responding, try the following steps to
resolve the issue:
1
Try moving the cursor after each step.
2
Click the Esc key several times.
3
Drumroll the fingers across the touch pad for a few seconds.
4
Restart the Chrome OS by pressing the power button until
the device turns off, and then turn it on again.
5
If the cursor still does not move when using the touch pad, try
logging in from the Guest account using the tab key to
navigate.
6
If users experience touch pad issues with the account that is
not the owner (primary) account, delete the user account and
re-create it. Again, use the tab key to navigate.
7
If none of the above steps work, try to Reset or Recover the
Chromebook.
If a hotkey (like the volume or brightness keys) are not responding,
try the following troubleshooting steps:
NOTE:
Ensure to test the keys after each troubleshooting
step.