Siemens 353 Manuel de l'utilisateur - Page 9
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UM353TP-1
1.3 PRODUCT SUPPORT
Product support can be obtained from a customer service center (i.e. Technical Support Group in North America or a
Technical Information Center (TIC) in Asia or Europe). Each region has a customer service center that provides
direct telephone support on technical issues related to the functionality, application, and integration of all products
supplied by the Process Industries Division of Siemens Energy & Automation. Regional contact information is
provided below. Your regional Technical Support Group or TIC is the first place to call when seeking product
support information. When calling, it is helpful to have the following information ready:
•
Product part number or model number and version
•
If there is a problem with product operation:
- Whether or not the problem is intermittent
- The steps performed before the problem occurred
- Any status message, error messages, or LED indications displayed
- Installation environment
Customers that have a service agreement are granted access to the secure area of the Siemens Internet site. This area
contains a variety of product support information. When logging on, you will be prompted to enter your username
and password. All customers have access to the public portion of the site.
NORTH AMERICA
ASIA
EUROPE
April 2002
TABLE 1-1
TIC CONTACT INFORMATION
Telephone
+1 215 646 7400, extension 4993
Fax
+1 215 283 6358
E-mail
Hours of Operation
8 a.m. to 6 p.m. eastern time
Monday – Friday (except holidays)
Public Internet Site
www.sea.siemens.com/ia/
Repair Service
+1 215 646 7400 extension 4993
Telephone
+011 65 299 6051
Fax
+011 65 299 6053
E-mail
Hours of Operation
9 a.m. to 6 p.m. Singapore time
Monday – Friday (except holidays)
Public Internet Site
www.sea.siemens.com/ia/
Repair Service
+011 65 299 6051
Telephone
+44 (0) 1935 470172
Fax
+44 (0) 1935 470137
E-mail
Hours of Operation
8:30 a.m. to 4:30 p.m. GMT/BST
Monday – Friday (except holidays)
Public Internet Site
www.sea.siemens.com/ia/
Repair Service
+44 (0) 1935 470172
Introduction
1-3