Cisco Cisco Unified IP Phone 7960G Manuel - Page 12

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Cisco Cisco Unified IP Phone 7960G Manuel

Ending a Call

To end a call, simply hang up. Here are some more details:

If you want to...

Hang up while using the handset

Hang up while using a headset

Hang up while using the speakerphone

Hang up one call but preserve another call

Hang up from the web portal

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon

pears next to the caller ID.

If you want to...

Put a call on hold

Remove a call from hold

Tip: Engaging the Hold feature will play music-on-hold for the party being placed on

hold.

Switching Between Multiple Calls

You can switch between multiple calls:

If you want to...

Switch from one call to another without

disconnecting the original call.

Switch from a connected call to answer an

incoming ringing call.

Then...

Return the handset to its cradle or press

[EndCall].

Press

or to keep headset mode active, press

[EndCall].

Press

or [EndCall].

Place the call you want to preserve on hold by

pressing [Hold]. Then highlight the call you

wish to disconnect, using the navigation button

and press [EndCall]. If necessary remove

the call to be disconnected from hold first by

pressing [Resume].

Click Disconnect from the 'Main' tab.

Then...

Make sure the appropriate call is highlighted,

then press [Hold].

Make sure the appropriate call is highlighted,

then press [Resume].

Then...

Place the first call on hold by pressing [Hold].

Then, highlight the call you wish to switch to.

Finally, press [Resume].

Highlight the incoming call and press

[Answer]. The original call will automatically

be placed on hold.

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