Cisco Cisco Unified IP Phone 7960G Manuel - Page 14

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Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you orga-

nize your call-handling efforts.

In standard viewing mode, your phone generally displays calls as follows:

• Calls with the longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have inter-

acted with are listed at the top, and ringing calls are listed last.

"Our phones," represented on the phone as [OurPhns] will give you snap-shot status

of all parties within your phone system. If a user is not logged in or in Do-Not-

Disturb (DND) you will see a bold X to the left of that users's name. If a user is

on a call you will see a symbol that looks like two handsets to the left of that user's

name. Status information is also available under the 'Our Phones' tab on the user

Web Portal.

Allows for hands free answering or to intercom to another user's phone within your

phone system.

To use intercom press [OurPhns] and then press [ICom]. Then highlight the user in

[OurPhns] you wish to intercom and press [Dial] or pick up the handset and it will

automatically contact their extension. You will hear an audible beep letting you

know you are connected. Once you hear this beep you can start speaking and the

other party's speakerphone will start playing what you are saying. You can use the

headset or speakerphone on your phone to start an intercom session. When you are

finished hang up or press [EndCall].

If requested, Overhead Paging is available.

To Overhead Page, simply dial extension # _________, speak and hang-up.